Programme
How to Best Captivate Customers
| 07.30 | Registration Desk Opens Welcome Coffee/Tea in the Foyer |
| 08.30 | OpeningGabriele Chung, CEO of Lotte Department Store, South Korea André Maeder, IGDS President & CEO of Selfridges Group, UK |
| 08.40 | Setting the Stage - The World EconomyJin-Wook Kim, Korea Chief Economist of Citi Research, South Korea |
| 09.00 | Session 1 - How Well Do You Know Your Customer & AssortmentYouHyun Suh, Lecturer on Consumer Science at Seoul National University, South Korea Mitch Wilson, CEO of Lendlease, Malaysia Kamshim Lau, Executive Director of Lifestyle International, Hong Kong, S.A.R. |
| 10.30 | Networking Break |
| 11.15 | Session 2 - Unlocking your Behind-the-Scene PotentialAdrien Nussenbaum, Co-Founder & Co-CEO of Mirakl, UK Youngah Lee, CSO of Olive Young, South Korea |
| 12.15 | Networking Lunch |
| 13.15 | Session 3 - Strengthening Your Brand & UniquenessNicolai Bergmann, Flower Artist of Nicolai Bergmann K.K, Japan Christoph Wellendorff, CEO of Wellendorff Gold-Creationen, Germany Adil Mehboob-Khan, CEO of Liberty, UK |
| 14.15 | Networking Break |
| 14.45 | Session 4 - Staying on Top in a Digital WorldBrad Bickley, Global President of Nuna, USA Alberto Tripodi, Chief Retail Officer of Moncler Group, Italy Donald McDonald, CEO of Brown Thomas Arnotts, Ireland |
| 16.15 | Closing Day 1 |
| 18.30 | Official DinnerWelcome Cocktail followed by the Official Dinner & Award Ceremony |
| 21.30 | After Dinner Lounge |
How to Best Captivate Customers
| 07.00 | Registration Desk Opens Welcome Coffee/Tea in the Foyer |
| 08.00 | Opening |
| 08.05 | Session 5 - New Evolution of The K-WaveK-Department Stores: Gabriele Chung, CEO of Lotte Department Store K-Beauty: Sean Kim, CEO of Amorepacific K-Fashion: Jungwoo Hong, CEO of HAGO HAUS K-Food: Joon Beum Lee, CEO of GFFG |
| 09.45 | Networking Break |
| 10.20 | Session 6 - Offering Excellent Services & ExperiencesSuyoung Seo, Head of Retail & CPG of AWS, South Korea Mina Yoo, General Manager of L'Oréal Korea Luxe Division, South Korea Fanya Chandler, President of Nordstrom Stores, USA |
| 11.30 | Session 7 - In this Instant World, Why Customers Should Come Back
Yugo Hiramatsu, General Manager of Shibuya Parco, Japan Hugues Bonnet-Masimbert, CEO of Rimowa, Germany Natira Boonsri, CEO of Central & Robinson Department Stores, Thailand |
| 13.00 | Wrap-up |
| 13.15 | Announcement & Closing |
| 13.20 | Snacks & Drinks |
| 13.45 | Transfer to Store |
| 14.00 | Store Tour at Lotte Department Store |
| 15.00 | End of Programme |
| 17.00 | WDSS Soirée at MCM Haus
Simultaneous translation in Korean, Chinese and Japanese provided during all sessions. |
Organised by Intercontinental Group of Department Stores
in collaboration with LOTTE Department Store
