How to Best Captivate Customers

Nicolai Bergmann

Flower Artist

Nicolai Bergmann K.K, Japan

Nicolai Bergmann is a world-renowned floral artist famous for his innovative fusion of Scandinavian design principles with Japanese sensitivity to details. With almost three decades of experience in the floral and design industry, he has revolutionised contemporary flower design and established a global brand that extends beyond flowers to lifestyle, fashion, and event design. His signature flower box arrangements have become an iconic way of gifting flowers and have achieved worldwide recognition.

Brad Bickley

Global President

Nuna, USA

Brad Bickley is celebrating his 30th year in the Baby Gear Industry. As part of the founding management group of Nuna Baby, he has served as the Global President for 15 years, leading the company to become the leading global brand of baby gear. He is also actively involved in numerous charitable initiatives on behalf of Nuna, reflecting his commitment to giving back to the community.

Hugues Bonnet-Masimbert

CEO

Rimowa, Germany

Hugues Bonnet-Masimbert has been the CEO of the German luggage manufacturer since 2021. Hugues has a long history within the LVMH group starting in 1996. Drawing on his experience in the luxury retail market, including Loewe, Celine, Louis Vuitton, and Berluti, he joined RIMOWA in 2018, where he played a key role in repositioning the brand's distribution, restructuring its commercial model, and developing its e-commerce operations. During his tenure as CEO, RIMOWA has implemented the unconditional lifetime guarantee on suitcases (2023), making RIMOWA the first luxury brand to offer this level of service. The brand has launched new product lines, including the its first handbag - the Original Bag in 2024, and initiated the RE-CRAFTED programmme, positioning RIMOWA as one of the first to integrate pre-owned, refurbished items into the product offerings.

Natira Boonsri

CEO

Central & Robinson Department Stores, Thailand

Since joining Central Retail in 2005, Natira Boonsri has held several key leadership positions within the organisation. She served as President of ZEN Department Store and SVP of Central Department Store before being appointed President of Central Department Store in 2018. During this tenure, she led major transformational projects, including successful renovations of CENTRAL @ centralwOrld and Central Ladprao. In 2021, Natira joined Central Retail Corporation PCL (CRC) as Chief Commercial Officer. She returned to the role of CEO at Central Department Store Group in 2023, overseeing both Central Department Store and Robinson Department Store. One of her key achievements was leading the transformation of Central Chidlom into the iconic ‘The Store of Bangkok,’ with its grand unveiling in December 2024. Natira holds a Bachelor's degree in Economics from Boston College and an MBA from Harvard Business School.

Fanya Chandler

President

Nordstrom Stores, USA

Fanya Chandler oversees the strategy and execution of the company’s Nordstrom stores. In her role, Fanya supports Nordstrom’s digital selling and styling programmes, store operations, restaurant operations and store design teams, in addition to Nordstrom’s regional managers. She has held several leadership positions across the organisation during her nearly 34 years with Nordstrom. She most recently served as SVP and regional manager of the company’s Southwest region. She began her career with Nordstrom working closely with customers on the floor in Bethesda, Maryland, and she quickly moved through the ranks from department manager to buyer and served as a store manager for nearly ten years. She then went on to hold various roles, including Nordstrom’s Director of Personal Styling, Vice President of customer experience and more, sharpening her deep understanding for the customer experience, store operations and Nordstrom’s offerings.

Gabriele Chung

CEO

Lotte Department Store, South Korea

Gabriele Chung leads one of South Korea's largest retail groups with holdings of around 50 luxury department stores, shopping malls, and outlet chains. In 2023, he was recognised as one of the 'Top 500 People Leading the World’s Fashion Industry 'from The BoF500. He started his career at Samsung Co. Ltd in December 1987 and transferred to Shinsegae Department Store as an assistant buyer in the women’s merchandising division. In 1993, he transitioned to Brand Manager at Shinsegae International. In 1999, Gabriele was appointed General Manager of the Shinsegae Milano office and served as the company’s representative in Europe. In 2010, he was appointed COO of Shinsegae International, where he led the launch of over 30 brands, including Moncler, Chrome Hearts, J. Lindberg, and BOONTHESHOP. In 2015, he transitioned to Emart as EVP of the Boots UK Business Department, expanding the company’s global retail initiatives. In 2019, Gabriele joined Lotte Group as the CEO of Lotte GFR (Global Fashion Retail), and after two years, in December 2021, he was appointed as CEO of Lotte Department Store. He is also expanding Lotte's footprint across Southeast Asian markets like Vietnam, having opened Lotte Mall West Lake Hanoi in 2023. The following year, in 2024, he successfully launched exclusive Moroccan Luxury Coffee Brand 'Bacha' in South Korea for the first time, and a premium complex shopping mall, Time Villas Suwon, which is new growth engine for Lotte.

Roberto Eggs

Chief Strategy & Global Market Officer

Moncler Group, Italy

Roberto Eggs began his professional career in 1992 as International Marketing Manager for the Nestlé Nespresso, before becoming General Manager of Nespresso France. In 2002, he was named Worldwide Vice President for the Consumer and Business divisions of Nestlé Nespresso. In January 2008, he was promoted Chairman and CEO of Nestlé Super Premium S.A. In 2009, he joined LVMH as President of Louis Vuitton EMEA. Six years later, he joined Moncler as Chief Operating Officer and in July 2017, he became Chief Marketing & Operating Officer. Since 2021, Roberto serves as Chief Business Strategy & Global Market Officer and is an Executive Board Member of Moncler Group. He graduated in Economics and Management at the University of Fribourg, with subsequent specialisations at the London Business School and IMD in Lausanne.

Yugo Hiramatsu

General Manager

Shibuya Parco, Japan

Yugo Hiramatsu joined PARCO in 2004 after participating in the launch of an IT startup during his university days. He was involved in the renovation planning and pop-up shops for young designers and independent brands at Shibuya PARCO. Yugo opened Fukuoka PARCO in 2010, and at the same time opened PARCO's first independently curated shop, Meetscal Store at PARCO store, online and at Narita Airport. He has been working in the Preparatory Office to rebuild the new Shibuya PARCO since 2017. Yugo is involved in concept creation, overall leasing including foreign companies, new tenant development, website & SNS promotion construction, etc. He continues to lead the floor renewal, advertising, and branding of Shibuya PARCO after it opened in 2019. He was appointed Assistant General Manager in 2022 and General Manager in 2024.

Jungwoo Hong

CEO

HAGO HAUS, South Korea

Jungwoo Hong founded HAGO HAUS in 2017 after spending 16 years at SK Networks, where he successfully led the Korean market entry of global brands including Tommy Hilfiger, DKNY, Club Monaco, CK Calvin Klein, and American Eagle. Building on this extensive experience, Jungwoo has invested in and nurtured a new generation of Korean fashion brands such as Matin Kim, depound, Le17septembre, and Uniform Bridge. He also launched the online fashion platform HAGO and the offline select shop HAGO HAUS, providing comprehensive support across branding, investment, and distribution. Today, Jungwoo continues to lead the international expansion of K-fashion, with a strong presence in key Asian markets including Japan, Hong Kong, Macau, and Taiwan.

Jin-Wook Kim

Korea Chief Economist

Citi Research, South Korea

Jin-Wook Kim is a Director and Citi Research’s Chief Economist for South Korea. He previously worked for Citi’s Pan-Asia Economics team in Hong Kong for four years and with the Korea Economics team in Seoul for three years. Prior to joining Citi Research in 2014, he spent four years as an Economist at Samsung Life Insurance, covering the South Korean macroeconomy and the fixed income market. Jin-Wook was named Korea's No. 1 in 2017, No. 3 in 2018, No. 2 in 2021, and No. 2 in 2022 economic forecaster in Focus Economics' Analyst Forecast Awards. He was ranked 23rd and 33rd, the highest and the third highest among South Korea economists, in the South Korea Research section of Institutional Investor All-Asia Research survey in 2023 and 2024, respectively. Jin-Wook was also ranked 18th from Asia (ex-Japan) in the Economics segment of the 2023 Institutional Investor Global Fixed Income Survey. Jin-Wook holds a Master's degree in Economics from New York University and a Bachelor's degree in Economics and Econometrics from the University of Nottingham.

Sean Kim

CEO

Amorepacific, South Korea

Sean Kim joined Amorepacific in 2006 where he has taken various leadership responsibilities. In 2015 he was named VP, Head of O’Sulloc Division, AP; in 2018 he evolved to SVP, Chairman Office AP and in 2023 to SVP, Chairman Office APG. In 2024, he became President of Amorepacific EMEA. He holds a Bachelor of Business Administration from Yonsei University and an MBA from The University of Chicago Booth School of Business.

Kamshim Lau

Executive Director

Lifestyle International, Hong Kong

Kamshim Lau is the Executive Director of Lifestyle International Holdings Ltd. and Lifestyle China Group Ltd. Since joining Lifestyle International Holdings in 2012, Kamshim has assumed responsibility in overseeing the sales, marketing, advertising & leasing departments within the company. Additionally, she participates in corporate strategy, investments and business development related activities. Since its’ formation in 2015, Kamshim has served as the Chairwoman of the ESG Committee within Lifestyle International Holdings. She is the President of the International Association of Department Stores, a member of the Executive Committee of the Hong Kong Retail Management Association and a member of the Retail & Tourism Committee in the Hong Kong Chamber of Commerce. Kamshim holds a BA History degree from King's College London, University of London, and a MA East Asian Languages & Cultures degree from Columbia University in the City of New York.

Joon Beum Lee

CEO

GFFG, South Korea

Joon Beum Lee launched 5BEY, a handcrafted burger brand, in Itaewon in 2014 after completing his studies in the United States. Drawing from his international experiences and a deep understanding of consumer preferences, he infused his core philosophy into the menu, food presentation, packaging, and store design — focusing on exotic vibes, reasonable pricing, and aesthetic appeal. This strategic approach has successfully built a strong consumer fandom and expanded the business.

Youngah Lee

CSO

Olive Young, South Korea

Youngah Lee is responsible for overseeing the formulation of the company’s mid-to-long-term business strategy, as well as managing investment initiatives and mergers and acquisitions (M&A). An accomplished expert in strategy and investment, she possesses extensive experience as an analyst and investment professional at leading domestic/international asset management firms and hedge funds, including Samsung Asset Management and Shinhan BNP Paribas. Additionally, she has accumulated significant global business expertise through her tenure at CJ Group. Since joining CJ Olive Young in 2020, she has played a pivotal role in establishing the company’s foundational global business framework, successfully laying the groundwork for its international expansion. Furthermore, she leads strategic investment initiatives that foster synergies within the beauty industry, reinforcing the ecosystem from a collaborative perspective and expanding Olive Young’s global presence.

Donald McDonald

CEO

Brown Thomas Arnotts, Ireland

Donald McDonald is a transformative leader in Irish retail, guiding Ireland’s most iconic institutions: Brown Thomas, which celebrated its 175th anniversary last year, and Arnotts, established in 1843. Under his leadership, these brands have redefined excellence in Irish retail, blending heritage with innovation, to stand alongside the world’s most prestigious shopping destinations. Donald’s career, rooted in Dublin’s rag trade, has been marked by entrepreneurial success and visionary leadership. Since rejoining Brown Thomas in 2015, he has integrated Brown Thomas and Arnotts into a unified operation, with seven department stores and thriving digital platforms, all while preserving their unique identities. During the COVID-19 pandemic, Donald led major capital projects, tripled e-commerce growth, and ensured continued success in a rapidly evolving retail environment. One of his many standout achievements was spearheading the launch of Planet Beauty in 2022, a dynamic concept centred on emerging beauty trends, which has since become a major profit driver for the business.

Adil Mehboob-Khan

CEO

Liberty, UK

Adil Khan’s career has taken him to work with iconic companies such as Procter and Gamble, Wella, Luxottica where he held President/CEO positions and now Liberty group where he has been the CEO since 2018. His reputation is built on brand building, turnarounds, and business/organisational transformation. His retail experience includes working with retail entrepreneurs in the Salon and Optical industry, joint planning with the largest Mass Market retailers in the world, and leading global networks such as Sunglass Hut and luxury retail at Liberty – both as a store and as a global Ecom player. An expert in Beauty and Luxury, he describes his task as basically simple: externally, having a plan to delight customers always; internally, creating an environment where people can express their talent.

Adrien Nussenbaum

Co-Founder & Co-CEO

Mirakl, UK

An entrepreneur in all things technology and digital transformation, Adrien Nussenbaum began his career at Paribas in Hong Kong after graduating from HEC Paris. Soon after, he co-founded his first company—All Instant—an instant messaging solution that was later sold in 2003. Adrien then joined the Deloitte restructuring team where he advised many retailers who were in the throes of company turnarounds and transformations. In 2005, Adrien joined forces with Philippe Corrot for the first time and founded their own omnichannel marketplace—SplitGames. When SplitGames was acquired by FNAC in 2008, they worked together to support its integration into FNAC’s Marketplace and achieve 100% annual growth. Four years later, both Adrien and Philippe left FNAC to found Mirakl in 2012 which became the first marketplace platform leading the platform revolution.

YouHyun Suh

Lecturer on Consumer Science

Seoul National University, South Korea

YouHyun (Alex) Suh, an Adjunct Professor at Seoul National University, brings a dynamic interdisciplinary perspective to consumer research. With a Ph.D. in Consumer Science from SNU, an MS in Culture Technology from KAIST, and a BA(Hons) in Textile Design from Central Saint Martins, she bridges science, technology, and design. Her professional experience includes roles at LG Electronics as a Customer Experience Specialist and the Consumer Trend Center, providing strategic insights for leading Korean corporations like Samsung and Amorepacific. A regular panelist on KBS Radio's Weekend Trend segment, Dr. Suh specializes in research methodologies, trend analysis, and consumer behavior, offering unique insights into market dynamics.

Christoph Wellendorff

CEO

Wellendorff Gold-Creationen, Germany

Christoph Wellendorff is leading the family-owned manufacturer of jewellery headquartered in Pforzheim, Germany. In 1986, he started learning about jewellery goldsmith and continued his education with a Master in Business Administration at the University of Stuttgart,Germany, and ESCP in Paris, France. He then joined the family business in 1991.

Mitch Wilson

Head of Country

Lendlease, Malaysia

An experienced retail professional from Sydney, Australia, Mitch Wilson is passionate about managing diverse, high-performing teams and building global relationships. His expertise spans multiple disciplines, including leasing, development, and retail management, having successfully delivered major projects across four countries, including the renowned 313@Somerset in Singapore and The Exchange TRX in Malaysia. Currently serving as Head of Country and Head of Investment & Asset Management for Lendlease Malaysia, Mitch oversees the company's strategic direction and growth in the region. He plays a pivotal role in managing Lendlease’s investment portfolio, driving operational excellence, and delivering value across key assets.

Mina Yoo

General Manager

L'Oréal Korea Luxe Division, South Korea

Mina Yoo is a distinguished luxury beauty leader responsible for driving L'Oréal Korea's Luxe Division's strategic growth and development. With extensive experience across global beauty leaders including Johnson & Johnson and Estée Lauder Companies, she has established herself as a transformative force in luxury beauty retail. Since joining L'Oréal Korea in 2016, Mina has demonstrated exceptional leadership through the successful transformation of Kiehl's and later as North Asia Zone General Manager, where she spearheaded the launch of unique clinic based brand Takami in China and led the North Asia Fragrance Task Force. Currently leading L'Oréal Korea's Luxe Division since 2023, Mina is steering the portfolio toward ambitious growth, targeting to outpace market growth by threefold in 2024 through innovative retail strategies and elevated consumer experiences in prestigious department stores. Her signature approach to luxury retail transformation has established new benchmarks in the selective distribution network, reinforcing L'Oréal's position as a leader in premium beauty retail across Asia.